CHOOSING THE RIGHT PLUMBER FOR LEAK
DETECTION - PIPE REPAIR can be difficult when you're confronted with so
many choices. The internet is almost exploding with Plumbers and Plumbing contractors. So how do you know which Plumbing
company you can count on?
You might get a referral
from a friend, family member or neighbor. Referrals are always a great placed to start. But, when getting
a referral, be sure to ask about their experience with that Plumbing Contractor from start to finish.
Was it easy to contact the Plumbing Company? Was the phone call answered promptly,
preferably by a live person rather than an answering machine? Not only is scheduling your Plumbing job easier if
you can get through to a live person, but it will make your life much easier if for any reason you need to call the Plumber
back for follow up questions or problems. Good customer service is critically important for any business, and good
customer service starts with being able to reach the Plumbing Company when you need to.
Ask about your friend's experience with job scheduling. Did the Plumber
arrive as scheduled? Punctuality is important. Everyone is busy, and no one needs the frustration
of waiting for hours for a Plumber to finally show up. Some delays are unavoidable, of course,
but in this day of cell phones and radio dispatched fleets there is never an excuse for not staying in touch with the customer
to let them know if a delay occurs.
Price shouldn't
necessarily be the most important factor, but it is certainly a consideration. Did your friend feel the job was fairly
priced? A good value for the quality of the work that was done?
How about the accuracy of the Leak
Detection process? Does this Plumbing Company have the equipment necessary to locate your leak accurately? An
inaccurate "questimate" of where the leak is can lead to excessive damage to your home, as well as extra cost.
It's critically important that the leak be located as accurately as possible. Did the Plumber present
the different Repair Options available, and explain the pros and cons of each?
Was
your friend happy with the overall job? Was the work completed professionally and as quickly as possible?
Was the Plumber neat and courteous? All of these considerations will add to your satisfaction with the Plumbing Company.
And, of course, find out if this Plumbing Company is licensed. Always use a Licensed
Plumber! Especially when you are having work like Leak Detection, Slab Leak repair or other major Pipe repair work done,
you want to know that the company you're dealing with has the experience and ability to do the job correctly. While
a handyman may be less expensive, he (or she!) is also probably not as experienced or skilled. In fact, for a job such
as Leak Detection, Slab Leak repair or any major Pipe Repair job, licensing is a requirement in the State of Arizona.
Also, if you do run into any problems, you have very little recourse if you're using an unlicensed plumber or a handyman.
Check with the Arizona REGISTRAR OF CONTRACTORS (AZ ROC) to be sure the Plumbing Company you choose is licensed and has a good record of reliable Plumbing work
and good customer service.
Finally, you can check with
the BETTER BUSINESS BUREAU (BBB). While the BBB does not have any governing authority over Plumbing Contractors, as does the AZ ROC, they do have
a wealth of information about the company that can help you make an informed decision, from the length of time the company
has been in business to the number and type of complaints filed, if any, and how the company responded to those complaints.
Just as some delays are unavoidable, so are some problems. But reputable Contractors will do whatever it takes
to solve any problem that arises, and the BBB record should reflect that.
You can also just call Stevens Plumbing Heating Air Conditioning! We're licensed Plumbers
(licensed with the AZ REGISTRAR OF CONTRACTORS), as well as bonded and insured, we're members of the BETTER BUSINESS BUREAU, and we have thousands of satisfied customers!